Oklahoma

OKModerate

Days notice (electric)

Days notice (gas)

Winter moratorium

Yes

Medical exemption

What to do today

If you have a shutoff notice, the date on it is the one that matters. These steps work best in this order.

Call your utility before the date on your notice
Ask for a payment plan or a deferred payment arrangement. Most states require your utility to offer one, and asking before the date is what keeps your service on. The number is on your bill.
Apply for energy assistance
LIHEAP helps with utility bills and does not have to be paid back. Call the national referral line on 1-866-674-6327 weekdays 9am to 7pm Eastern, or visit energyhelp.us.
Dial 211 for local help
211 is free and connects you to local funds for utilities, rent and food. Some local agencies can pay a utility directly to stop a shutoff.
Ask about medical certification
Oklahoma recognises medical protections. If anyone in your home has a serious illness or relies on powered medical equipment, a note from a doctor can delay a shutoff. Ask your utility for the form today, because it usually has to be back within days.
Contact the regulator if your utility will not work with you
oklahoma.gov handles complaints against regulated utilities in Oklahoma. Filing one can pause a disconnection while it is looked at.

Read the full guide: what to do when you get a shutoff notice

Electric Gas Water Medical Low Income Regulator

Electric shutoff rules

Regulatory notice required10 days

Reconnection fee$21 to $22 standard, at 2 of 2 utilities below

Seasonal and weather protections: No calendar winter moratorium. Temperature-triggered: if NWS forecasts temperature below 32°F in the next 24 hours, utilities cannot disconnect heating service. Same protection exists for extreme heat: if NWS forecasts Heat Index of 101°F or above, disconnection suspended. OCC can order a temporary ban on all disconnections when they would create conditions dangerous to life or health.

Major utilities

Oklahoma Gas & El…Public Service Co…

Oklahoma Gas & Electric (OG&E)

Central and western Oklahoma, including the Oklahoma City metro area, plus a portion of western Arkansas (Fort Smith area)

10-day notice

Show 10 shutoff rules

Corrected on review

Admin

Code 165:35-21-20 requires at least 10 days' written notice (from the date of mailing) before an electric utility may disconnect residential service for nonpayment

a bare 24-hour notice applies only to other disconnection reasons, and during Nov 15-Apr 15 a second notice need only be 48 hours

Confirmed via Cornell LII's text of the rule

OG&E's own tariff (9th Revised Sheet No

100, filed with the OCC and posted at oge.com/documents/d/portal/100-terms-and-conditions-stamped-approved) states: 'the Company will charge $21.00 for reconnection of service' whenever service has been disconnected for any violation

Reconnection charge previously reported as an unconfirmed null

it is confirmed here

Verified 2026-09-21

Reconnection fee:$21.00 reconnection charge for service disconnected due to any violation (including nonpayment), per OG&E's OCC-approved tariff

"OAC 165 35 21 20." law.cornell.edu. Retrieved 21 Sep 2026.

Public Service Company of Oklahoma (PSO)

Eastern and southwestern Oklahoma, including the Tulsa, Lawton, and McAlester areas; subsidiary of American Electric Power

10-day notice

Show 9 shutoff rules

Corrected service area: PSO serves eastern and southwestern Oklahoma (Tulsa, Lawton, McAlester districts), not 'western and northern Oklahoma' as previously drafted

Corrected on review

As an OCC-jurisdiction investor-owned electric utility, PSO is subject to the same statewide rule as OG&E: Okla

Admin

Code 165:35-21-20 requires at least 10 days' written notice before disconnection for residential nonpayment

PSO's own tariff (5th Revised Sheet No

100-1, 'Schedule: Service Charges,' filed with the OCC at psoklahoma.com/lib/docs/ratesandtariffs/Oklahoma/PSOMiscellaneousSchedulesJan2024.pdf) lists a tiered Service Reconnection Fee by meter type and time of day rather than a single flat fee

those tiers are recorded here in place of the earlier unconfirmed null

Verified 2026-09-21

Reconnection fee:$22.00 (normal business hours) or $56.00 (after hours) for a non-standard meter; $66.00/$171.00 for a pole or subsurface box meter; $55.00/$168.00 for a CT meter, per PSO's OCC-approved Schedule SC tariff

"OAC 165 35 21 20." law.cornell.edu. Retrieved 21 Sep 2026.

Gas shutoff rules

Regulatory notice required10 days

Reconnection feeVaries by utility

Major utilities

ONE Gas (Oklahoma…Atmos Energy Okla…

ONE Gas (Oklahoma Natural Gas Company)

Central, western, and northern Oklahoma

10-day notice

Show 7 shutoff rules

Corrected on review

Gas utilities are governed by a separate chapter than electric: Okla

Admin

Code 165:45-11-16 (not the electric rule at 165:35-21-20 previously cited generically) requires at least 10 days' written notice before disconnecting residential gas service for nonpayment, confirmed via Cornell LII

The prior draft's citation to 'Tariff 1051.32' does not match any ONG tariff found and has been dropped

ONG's real, OCC-approved Rate Schedule 1041 ('Miscellaneous Special Charges,' 3rd Revised Tariff 1041.2, effective 7/11/2023, at oklahomanaturalgas.com/media/ONG/Tariffs/1041.pdf), item 4, states: 'When gas service to any Customer is discontinued for nonpayment of gas bills, the Company will require payment before restoring service and will charge a $50 service fee' -- fetched directly on 2026-09-21 and recorded here in place of the earlier unconfirmed null

Verified 2026-09-21

Reconnection fee:$50.00 service fee to restore service after disconnection for nonpayment, per ONG's OCC-approved Rate Schedule 1041 (Miscellaneous Special Charges)

"OAC 165 45 11 16." law.cornell.edu. Retrieved 21 Sep 2026.

Atmos Energy Oklahoma

Parts of central and western Oklahoma including areas around Norman and other communities

10-day notice

Show 5 shutoff rules

Corrected on review

As an OCC-jurisdiction investor-owned gas utility, Atmos Energy Oklahoma is subject to Okla

Admin

Code 165:45-11-16, which requires at least 10 days' written notice before disconnection of residential gas service for nonpayment (previously cited to the wrong, electric-only rule and to a generic OCC homepage)

Atmos's own reconnection fee schedule was not found in an accessible tariff filing on 2026-09-21, so reconnection_fee remains null

"OAC 165 45 11 16." law.cornell.edu. Retrieved 21 Sep 2026.

Water shutoff rules

Regulatory notice requiredNot regulated / varies

Medical & vulnerable household exemptions

Life-threatening or health-endangering conditions documented by application for financial aid or medical certification delay disconnection. OCC rules require utilities to delay disconnections when loss of service would be life-threatening.

Low-income protections

Utilities must include assistance program information in disconnection notices. LIHEAP available through Oklahoma Community Action agencies. OG&E, PSO, and ONG all offer low-income assistance programs.

Your state regulator

File a complaint or get help from Oklahoma's utility regulator

Data last verified: 2026-09-21. Rules may change — verify with your state regulator.