Nevada

NVModerate

Days notice (electric)

Days notice (gas)

Winter moratorium

Yes

Medical exemption

What to do today

If you have a shutoff notice, the date on it is the one that matters. These steps work best in this order.

Call your utility before the date on your notice
Ask for a payment plan or a deferred payment arrangement. Most states require your utility to offer one, and asking before the date is what keeps your service on. The number is on your bill.
Apply for energy assistance
LIHEAP helps with utility bills and does not have to be paid back. Call the national referral line on 1-866-674-6327 weekdays 9am to 7pm Eastern, or visit energyhelp.us.
Dial 211 for local help
211 is free and connects you to local funds for utilities, rent and food. Some local agencies can pay a utility directly to stop a shutoff.
Ask about medical certification
Nevada recognises medical protections. If anyone in your home has a serious illness or relies on powered medical equipment, a note from a doctor can delay a shutoff. Ask your utility for the form today, because it usually has to be back within days.
Contact the regulator if your utility will not work with you
puc.nv.gov handles complaints against regulated utilities in Nevada. Filing one can pause a disconnection while it is looked at.

Read the full guide: what to do when you get a shutoff notice

Electric Gas Water Medical Low Income Regulator

Electric shutoff rules

Regulatory notice required10 days

Reconnection feeVaries by utility

Seasonal and weather protections: No winter moratorium. Instead, a summer heat protection: utilities cannot disconnect when temperature exceeds 105°F (or 95°F for elderly or disabled customers). Medical emergencies also delay disconnection by 30 days. Nevada's extreme summer heat makes this the primary protection analogous to other states' winter rules.

Major utilities

NV Energy Nevada …NV Energy Sierra …

NV Energy Nevada Power

Southern Nevada (Las Vegas, Henderson, Boulder City area)

10-day notice

Show 5 shutoff rules

Nevada Power is a PUCN-regulated investor-owned utility subject to NAC 704.302-.390

Per NAC 704.355 (grounds) and NAC 704.360 (notice), a utility may terminate electric or gas service for nonpayment only after sending written notice at least 10 days before terminating (48 hours if a deferred-payment agreement is broken, per NAC 704.341)

A second notice is required if there is no response to the first (NAC 704.360(3))

Reconnection fees are set utility-by-utility 'as set forth in its tariff' under NAC 704.383(4), so no statewide dollar figure exists

Nevada Power's specific Schedule MC tariff was not fetched in this pass

Assistance programs

NAC 704.341-704.342 require the utility to offer a deferred/installment payment program for hardship customers and to coordinate with governmental and nonprofit agencies that provide low-income energy and weatherization assistance; the regulation itself does not name a specific program (e.g., LIHEAP is administered by a separate state agency, not confirmed via an approved primary source in this pass).

"Nev. Admin. Code 704.355, 704.360, 704.383 (Rights and Obligations of Customers of Certain Electric and Gas Utilities)." law.cornell.edu. Retrieved 22 Sep 2026.

NV Energy Sierra Pacific Power

Northern Nevada (Reno, Sparks, Carson City area)

10-day notice

Show 3 shutoff rules

Sierra Pacific Power's own PUCN-filed tariff (Rule 6, Electric Service Rules - North) restates NAC 704.355/.360: written notice of intended termination must be sent at least 10 days before termination (or 48 hours after a broken deferred-payment agreement)

The tariff caps the reconnection charge at 'not more than charges set forth in Schedule MC, Miscellaneous Charges' rather than stating a fixed dollar figure

Schedule MC itself was not located in this pass

Assistance programs

NAC 704.341-704.342 require a hardship/deferred-payment program and coordination with low-income energy-assistance agencies; no specific program is named in the rule or the fetched tariff excerpt.

"Sierra Pacific Power Company (NV Energy) Electric Service Rules - North, Rule No. 6, Termination of Service." nvenergy.com. Retrieved 22 Sep 2026.

Gas shutoff rules

Regulatory notice required10 days

Reconnection feeVaries by utility

Major utilities

Southwest Gas Nevada

Southern Nevada (Las Vegas, Henderson area) and northern Nevada (including the Reno/Carson City area) -- Southwest Gas serves both, not just the Las Vegas area

10-day notice

Show 4 shutoff rules

Southwest Gas's Nevada operations are PUCN-regulated and subject to the same NAC 704.302-.390 rules that cover electric and gas utilities together

NAC 704.355/.360 require at least 10 days' written notice before terminating gas service for nonpayment (48 hours after a broken deferred-payment agreement, NAC 704.341)

Reconnection charges are set in each utility's PUCN-filed tariff per NAC 704.383(4)

Southwest Gas's specific tariff schedule was not fetched in this pass, so no dollar figure is recorded

Assistance programs

NAC 704.341-704.342 require a hardship payment program and coordination with low-income energy-assistance agencies; the rule does not name a specific program.

"Nev. Admin. Code 704.355, 704.360, 704.383 (Rights and Obligations of Customers of Certain Electric and Gas Utilities)." law.cornell.edu. Retrieved 22 Sep 2026.

Water shutoff rules

Regulatory notice requiredNot regulated / varies

Major utilities

Las Vegas Valley Water District

Las Vegas, Henderson, North Las Vegas, Boulder City, and surrounding unincorporated Clark County areas

Show 5 shutoff rules

LVVWD is a governmental water district exempt from PUCN jurisdiction (NRS 704 regulates investor-owned utilities

governmental/quasi-governmental water agencies are not PUCN-regulated), so NAC 704 does not apply here and this row is governed instead by the District's own Board-adopted Service Rules (eff

1-1-2026)

Those rules (Sec

5.3) say the District will 'attempt to notify' a customer before terminating service but expressly 'reserves the right to terminate or discontinue a service without notice ... for nonpayment of an account' - no minimum day count is guaranteed, so notice_days is recorded as null rather than invented

Reconnection fee:$10 Turn-On Fee (Service Rules Appendix I, Table A.21) plus a $20 Delinquent Processing Fee assessed after a shutoff for nonpayment (Table A.7); add $15 for same-day service or $70 for after-hours/holiday turn-on (Table A.21).

"Las Vegas Valley Water District Service Rules, effective January 1, 2026 (Sections 4.6, 5.3, 5.5, 7.25, Appendix I Tables A.7 and A.21)." lvvwd.com. Retrieved 22 Sep 2026.

Medical & vulnerable household exemptions

Doctor or public health official statement postpones disconnection for 30 days, extendable for an additional 30 days. Applies to all utility types under PUCN jurisdiction.

Low-income protections

NV Energy offers Energy Assistance, WaterStart, and low-income bill payment programs. LIHEAP available through Nevada DHHS. PUCN requires utilities to offer payment plans to customers in financial need.

Your state regulator

File a complaint or get help from Nevada's utility regulator

Data last verified: 2026-09-22. Rules may change — verify with your state regulator.